Inside Sales Supervisor (Photocopy, IT, AI & ERP Solutions)
Salary: RM 5,800 – RM 7,500 per month
Join a Fast-Growing Technology Solutions Company
Are you passionate about sales leadership and excited by the future of Photocopy, AI, business automation, ERP systems, and digital transformation?
We are looking for a highly driven Inside Sales Supervisor to build, lead, and develop a high-performing inside sales team that promotes innovative business solutions including:
• AI-Powered Business Solutions
• ERP Systems
• Managed Print & PhotoCopier Solutions
• IT Infrastructure & Cloud Services
• Digital Workflow & Automation Solutions
This role is ideal for a sales leader who enjoys coaching teams, driving performance, and helping businesses transform through technology.
Your Key Responsibilities
Lead & Build a Winning Sales Team
• Recruit, onboard, and develop Inside Sales Specialists in Malaysia and Singapore
• Foster a high-performance culture focused on accountability, collaboration, and continuous growth
• Coach and mentor team members to exceed individual and team targets
• Conduct regular one-on-one coaching sessions and performance reviews
Drive Lead Generation & Pipeline Growth
• Ensure daily prospecting activities are achieved through calls, emails, LinkedIn outreach, and digital engagement
• Monitor lead quality, pipeline health, and conversion performance
• Develop and refine lead generation strategies to maximize sales opportunities
• Track and report daily, weekly, and monthly sales activities
Develop Talent & Sales Excellence
• Design onboarding and continuous sales training programs
• Conduct role-playing sessions, objection-handling workshops, and solution-selling training
• Build team capabilities in consultative selling, AI solutions, ERP systems, and digital transformation services
• Measure training effectiveness through performance improvement and conversion metrics
Manage Performance & Revenue Growth
• Set and monitor KPIs, OKRs, and sales targets
• Analyze sales data, forecasts, and pipeline performance
• Identify performance gaps and implement corrective action plans
• Present performance insights and recommendations to management
Commission & Incentive Management
• Ensure accurate sales tracking and commission calculations
• Coordinate with Finance and HR for timely incentive payouts
• Recommend initiatives that motivate and reward high-performing team members
What We're Looking For
✅ Minimum 3 years of Inside Sales experience
✅ At least 1 year in a Team Lead, Supervisor, or Sales Management role
✅ Experience leading outbound sales, lead generation, or telemarketing teams
✅ Strong coaching, communication, and people management skills
✅ Experience using CRM systems and sales analytics tools
✅ Familiarity with solution selling, sales funnels, and pipeline management
✅ Experience in Copier, Managed Print Services, IT Solutions, ERP, SaaS, AI Solutions, Digital Transformation, or Business Technology industries will be highly advantageous
Why Join Us?
Be part of the AI and Digital Transformation revolution
Attractive basic salary + uncapped performance incentives
Clear career progression to Sales Manager and Business Development leadership roles
Continuous learning in Photocopier, AI, ERP, automation, and emerging technologies
Exposure to Singapore and Malaysia markets
Collaborative and supportive team culture
If you're passionate about leading sales teams and helping businesses adopt smarter technologies, we'd love to hear from you.