Inside Sales Team Lead
Posted Updated
The Lead of Inside Sales provides leadership for the Inside Sales Representatives in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and manages individual projects while contributing to other operational initiatives outside of team responsibilities.
Job Responsibilities:
- Provide guidance and leadership to Inside Sales Representatives managing and providing direction
- Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
- Focus and maintain performance efforts of the team on current business goals
- Work to ensure that the team of Representatives is conducting their responsibilities in a professional and courteous manner
- Serve as a knowledgeable and productive part of the managerial team
- Participates, implements and monitors new initiatives to enhance the performance of the team and the center as a whole
- Oversees training of new Representatives assigned to the team and provides refresher training as needed
- Identifies opportunities for process improvements
- Ensure activities support the organization in achieving targets