Installation Sales Manager

Job Summary

The Installation Sales Manager manages a team of flooring installers and oversees daily installation operations, including hiring installers, scheduling their work, and approving weekly installer payroll. The role also completes in-home measurements and Quote-in-Home activities, combining installer leadership, accurate project documentation, and customer engagement to support quality installations, sales conversion, and a positive customer experience from measurement through project completion.

What You’ll Do

• Installer Management: Recruit, hire, and onboard installers; provide direction and approve and submit weekly installer payroll.

• Installation Operations: Manage scheduling, assign installers, and oversee daily installation operations.

• Quality and Customer Satisfaction: Inspect job sites, address concerns promptly, maintain customer relationships, and support compliance and quality standards.

• Territory and Administration: Plan routes and appointments, maintain communication and accurate records, complete reporting, and use approved mobile technology and connectivity.

• In-Home Measurement: Use company-provided tablets and laser equipment to create accurate digital floor plans; document site conditions, installation requirements, and complete project information.

• Customer Engagement: Conduct professional consultations, guide product and project decisions, explain installation expectations, and resolve barriers to purchase or project completion.

• Quote-in-Home and Conversion: Prepare in-home quotes through established processes; collaborate with Sales Operations Coordinators and Lowe’s Central Selling to support purchasing decisions and conversion.

• Performance: Meet company expectations for conversion, Quote-in-Home execution, measurement accuracy, productivity, customer satisfaction, and installation quality.