Intake Coordinator - Fully Remote in the US

Job Summary

The Intake Coordinator will be responsible for answering and directing incoming Injury Care calls to appropriate associates, entering cases into the database system in a timely manner in addition to other administrative support, as needed in the Injury Care and Telemedicine department.

Schedule: Monday - Friday 12:30pm - 9:00pm MST with rotating weekend and holidays required.

Essential Duties and Responsibilities

The following reflects the current definition of essential functions for this job but does not restrict the tasks that may be assigned. Leadership may assign or reassign duties and responsibilities to this job at any time.

• Responsible for answering and directing incoming Injury Care calls to appropriate associates.
• Enter cases into database system in a timely manner.
  • Create case by obtaining employee demographic information and enter into database.
  • Send appropriate notification to the client
  • Task clinician for follow-up
• Review after hour messages and Clinician notes.
  • Create a case (if applicable)
  • Enter documentation
  • Send notification to the client
  • Assign Clinician to created case.
• Aid WorkCare Clinicians in case follow-up, clinic visitations, medical records and case notes.
• Contact clinics or hospitals to obtain employee medical records as needed
• Enter and create cases received from other departments.
• Check right fax and attach documents to appropriate cases
• Based on state guidelines schedule clinic visits for
  • Nurses
    • Onsite
    • II department
  • Physicians
  • Send GPL
• Coordinate and schedule peer to peer with clinic provider and WorkCare Physician.
• Assists with fulfilling client material request.
• Assist clinicians with
  • Case follow up
  • Clinic visits
  • Medical records request
  • Entering case notes
• When needed, could have responsibility for assisting with training/re-training intake coordinators.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.