JOB DESCRIPTION

This job description is intended to describe the general nature and level of work being performed by an employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title: Intake Specialist
Department: EVA
Reports To: Director of EVA
Location / Work Environment: Onsite, Clearwater, Florida
Worker Classification: W2 Employee
FLSA Status: Non-Exempt
Job Level, if applicable: Standard

Job Purpose

The Intake Specialist supports the accurate and timely processing of physician orders related to orthopedic, cardiac, and durable medical equipment (DME) services. This role plays a critical part in the Revenue Cycle by ensuring order completeness, documentation accuracy, and alignment with payer requirements. The Intake Specialist contributes to ROMTech’s Clinician guided at-home rehab model by enabling efficient patient onboarding, reducing delays in care delivery, and supporting compliance with healthcare documentation standards.

Key Responsibilities

Essential Duties

• Accurately review, sort, and enter physician orders into designated healthcare systems.
• Validate order completeness, including patient demographics, diagnosis codes, provider documentation, and service details.
• Verify required documentation such as prescriptions, clinical notes, and referrals prior to processing.
• Identify, correct, or escalate incomplete or inaccurate orders to appropriate internal teams.
• Communicate with cross-functional teams including clinical staff, billing, intake, pre-authorization, scheduling, and inside sales to resolve order issues.
• Respond to basic internal and external inquiries regarding order status and documentation requirements.
• Maintain organized and accurate electronic patient and order records in accordance with company policies and HIPAA regulations.
• Collaborate with billing and authorization teams to reduce denials and improve documentation quality.
• Escalate urgent issues, incomplete orders, and time-sensitive deadlines to appropriate stakeholders.

Other Functions

• Provide administrative support to department workflows as needed.
• Assist with process improvements, data clean-up, or system updates.
• Participate in training and onboarding activities as assigned.
• Performs other related duties as assigned to support operational and business needs.