JOB DESCRIPTION

At ROMTech, we are committed to building a high-performing team that advances our mission of improving recovery outcomes through innovative technology and operational excellence. We value accountability, collaboration, continuous improvement, and a patient-centered approach in everything we do.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title:

RCM Performance Coach

Department:

Performance

Reports To:

Director of Performance

Location / Work Environment:

Onsite, Clearwater, FL

Worker Classification:

W2 Employee

FLSA Status:

Exempt

Job Level:

Standard

Job Purpose

The RCM Performance Coach exists to improve execution quality across administrative and revenue cycle functions by translating operational insights into targeted coaching interventions. This role partners closely with frontline staff and leadership to reduce defects, strengthen compliance, and accelerate reimbursement performance. Acting as a hands-on coach, the position reinforces execution discipline, embeds standardized workflows, and ensures daily operations align with ROMTech’s rhythm of business, operational standards, and performance expectations.

Key Responsibilities

Essential Duties

• Deliver one-on-one coaching sessions to Revenue Cycle and Patient Access staff to address execution gaps related to defects, delays, and compliance risks.
• Partner with supervisors and managers to reinforce coaching frameworks, inspection routines, and accountability standards.
• Develop frontline leadership coaching capability to ensure sustained performance improvement through management layers.
• Execute targeted coaching interventions across eligibility verification, billing accuracy, denials management, collections, and compliance workflows.
• Expand coaching support into Patient Access, Order Entry, Scheduling, and Delivery operations as business priorities evolve.
• Develop and apply structured coaching playbooks, checklists, and inspection standards for high-risk workflows, including eligibility verification, prior authorizations, claim submission, denial prevention, and refund processing.
• Validate analyst findings through workflow audits, file reviews, and direct observation of frontline execution.
• Translate defect patterns and operational trends into actionable coaching plans that drive measurable performance improvement.
• Track behavioral changes and validate coaching effectiveness through operational performance metrics, including denial rates, accounts receivable days, and clean-claim performance.
• Partner with Training and Quality teams to reinforce compliance and documentation standards without duplicating formal training efforts.
• Collaborate cross-functionally with Revenue Cycle, Patient Access, Finance, Compliance, Operations, and Performance leadership.
• Serve as a feedback conduit between frontline execution and leadership to support operational decision-making and continuous improvement initiatives.

Other Functions

• Support competency validation and recertification cycles as part of operational cadence.
• Assist in the development of performance dashboards and reporting inputs as needed.
• Participate in team huddles, root cause analysis discussions, and continuous improvement initiatives.
• Contribute to process documentation and standardization efforts.
• Performs other related duties as assigned to support operational and business needs.