Integrated Logistics Customer Onboarding Solution Lead

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Leads the assessment and integration of customer system processes for seamless 4PL onboarding, aligning configurations with business goals while minimizing complexity. Skilled in ERP/TMS platforms and stakeholder engagement, this role ensures standardized, blueprint-driven solutions, proactive troubleshooting, and precise documentation to support a smooth go-live experience.

How you create impact

• Conduct in-depth assessments of customer system processes to evaluate their compatibility with the 4PL logistics framework.
• Define and optimize data flows and system configurations to ensure efficient, low-complexity onboarding that aligns with business objectives.
• Work closely with the Onboarding Process Engineers to ensure the processes are well supported by IT systems.
• Evaluate trade-offs between customization and blueprint enhancements through deep knowledge of system architecture.
• Make informed decisions to balance customer requirements with standardized system capabilities, minimizing unnecessary complexity.
• Engage customers with clear, persuasive communication to promote standard integrations and discourage inefficient custom solutions.
• Align onboarding activities with internal best practices and standardized blueprints to uphold system efficiency and integrity.
• Demonstrate hands-on experience with TMS and ERP systems.
• Possess strong working knowledge of ERP systems such as SAP ECC and SAP S/4 HANA, with emphasis on logistics-related modules and configuration.
• Identify onboarding risks early and respond with effective troubleshooting and real-time mitigation strategies.
• Adjust system setups dynamically to enhance customer satisfaction and streamline the onboarding process.
• Maintain rigorous attention to detail in documenting onboarding configurations and processes.
• Ensure completeness and accuracy of system setup through validation and testing prior to go-live, minimizing error rates and reducing rework.
• Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making.

What we would like you to bring

• Proven experience in ERP or TMS implementations.
• Background in IT project management or solution architecture.
• Strong verbal and written communication skills to articulate technical and operational concepts effectively.
• Excellent problem-solving abilities with a proactive approach to identifying and addressing potential challenges.
• Detail-oriented mindset with a meticulous approach to documentation and process configuration.
• Ability to critically assess and optimize customer requirements for long-term success.
• Experience in leading client workshops and coordinating across multiple teams.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.