Intern, Customer Service & Operations

• Respond to and assist with customer inquiries received through email, phone, and other communication channels.
• Support customer service activities by addressing non-technical requests and directing inquiries to the appropriate teams.
• Assist with opening and maintaining customer projects by gathering required information, documentation, and product details.
• Help coordinate communication between customers and internal departments to ensure timely and effective service delivery.
• Maintain and update customer records in the Customer Relationship Management (CRM) system.
• Support data entry, document management, and administrative tasks related to customer accounts and projects.
• Assist in tracking project status, customer requests, and follow-up actions.
• Help prepare reports, presentations, and other business documentation as needed.
• Contribute to process improvement initiatives and support team projects.
• Adhere to the Underwriters Laboratories Code of Conduct and all physical and digital security requirements.
• Perform other duties and projects as assigned.

• Currently pursuing a Bachelor's degree in Business Administration, Management, Marketing, Communications, Engineering, or a related field.
• Preferably in the final year of university studies.
• Available for a 3–6 month internship.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
• Strong verbal and written communication skills in English.
• Excellent organizational skills and attention to detail.
• Customer-oriented mindset with strong interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Eagerness to learn about customer service, business operations, and project coordination.

What You'll Gain:

• Hands-on experience in customer service and business operations.
• Exposure to CRM systems, project coordination, and customer relationship management.
• Opportunities to work with cross-functional teams and global customers.
• Development of professional communication, organizational, and problem-solving skills.