IT Administrator
Summary
Onsite IT Administrator maintains servers, desktops, and office systems while running the help desk, troubleshooting issues, and training users for a non-profit in San Antonio.
Job Overview
The IT Administrator is responsible for all aspects of network administration including servers, desktop/laptop systems, communications hardware/software and office systems as well as all aspects of the Help Desk. The IT Administrator works with IT Manager to perform as a liaison between technical and non-technical employees within AVANCE San Antonio. The IT Administrator is responsible for creating a welcoming atmosphere at all times for AVANCE San Antonio internal employees and AVANCE San Antonio external program participants.
Job Responsibilities
Program Fidelity:
- Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk.
- Assists users with computer issues remotely or in-person.
- Updates network applications as required.
- Troubleshoots and resolves all problems encountered with hardware and software.
- Escalates requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
- Conducts technology training for new users.
- Conducts briefings and demonstrations for users to enhance system productivity.
Curriculum Coordination:
- Provides support to the Technology team.
- Assists in the development of training coursework and materials.
Data Management and Reporting:
- Performs routine server monitoring and performance benchmarking.
- Monitors and removes virus, spyware, and other non-authorized software.
Training and Professional Development:
- Maintains and expands knowledge base in area of expertise.
- Attends courses to develop and keep skills and knowledge current.
- Complies with continuing education requirements.
- Increases efficiencies, technical ability and interpersonal skills.
- Performs other duties as assigned