IT Administrator / IT Executive

Salary: $3,100 – $3,600 per month

About the Role

Manage and support day-to-day IT operations across the Group’s offices. The role covers user support, systems administration, IT assets, access management and vendor coordination, while improving IT processes through automation and approved AI tools.

Key Responsibilities

• Provide first-line IT support for hardware, software, user accounts, printers and network issues. Log, track and follow up on requests until resolved.

• Manage employee onboarding and offboarding, including account creation and deactivation, device setup, licence allocation, access permissions and equipment handover.

• Administer Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint and Intune.

• Maintain IT systems and devices through regular updates, patching, configuration and preventive maintenance.

• Maintain an accurate IT asset and software licence register, tracking purchases, issuance, returns, warranties and renewals.

• Support office networks, Wi-Fi, internet connectivity and basic network planning, including documentation of network layouts and office setups.

• Implement and monitor access controls, endpoint protection and backup arrangements, and escalate security incidents promptly.

• Coordinate with IT vendors and service providers on troubleshooting, maintenance, purchases and service delivery.

• Research and compare IT products and services. Present complete recommendations for approval, including costs, contract duration, renewal and termination terms.

• Monitor IT subscriptions, contracts and expenses, ensuring timely renewals and compliance with approval procedures.

• Use approved AI tools and simple scripts to automate routine tasks and improve productivity while protecting Company information.

• Maintain IT documentation, SOPs, user guides and operational checklists.

• Take ownership of assigned tasks, meet agreed deadlines, provide progress updates and escalate unresolved issues promptly.

• Support IT projects and perform other related duties assigned by Management.

Requirements

• Diploma or degree in Information Technology or a related field, or equivalent relevant experience.

• 1–3 years of experience in IT support, systems administration or a similar role.

• Working knowledge of Microsoft 365 administration and Windows devices.

• Understanding of networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi.

• Basic knowledge of IT security, access management, endpoint protection and backups.

• Familiarity with scripting or automation tools, such as PowerShell, would be an advantage.

• Comfortable using AI tools for research, documentation and productivity.

• Good communication, troubleshooting and organisational skills, with a service-minded attitude.

• Responsible, proactive and able to manage priorities independently, with clear ownership and accountability.