IT Application Operations Specialist - IBM

Greetings from Coforge!

Coforge is looking for IT Application Operations Specialist - IBM with 5-10 years experience to manage the IBM Engineering Lifecycle

Management application within our Windows/Linux environment.

Important Note : We are looking for an immediate joiner for this role! If you're on a 30/60/90-day notice period, this opportunity may not be the right fit at the moment. We truly appreciate your understanding!

Please find the below detailed job description and the company profile for your better understanding.

Position: IT Application Operations Specialist - IBM

Experience: 5-10 years

Job Location: Bangalore

Position Type: Full time

Qualification: Any graduate

Work Mode: Hybrid

Mode of Interview : F2F

Job Summary:

We are seeking a skilled IT Operations Specialist to join our team and manage the IBM Engineering Lifecycle Management application within our Windows/Linux environment.

The IT Operations Specialist will be responsible for the administration, maintenance, and support of the IBM Engineering Lifecycle Management application. This role requires a strong understanding of Windows/Linux infrastructure and administration, and a basic understanding of scripting in Batch, PowerShell, Shell or Python. The ideal candidate will have 3+ years of experience in IT operations, with a focus on software configuration and application management tools. The role also includes hands-on ownership of observability (Splunk, Grafana) and incident, problem and change management through ServiceNow.

Key Responsibilities

Administration of IBM Engineering Lifecycle Management

• Own the complete lifecycle of software configuration management applications (per ITIL standard, IBM preferred) in both Windows and Linux environments, from planning to closure of the service.
• Be part of a team that deploys and supports the IBM platform, focusing on setup and configuration with different topologies.
• Manage and maintain the stability of IBM environments for customers.
• Apply working knowledge of any web server (preferably IBM WAS/Liberty, Apache) for installation, configuration and deployment.
• Monitor system performance and troubleshoot issues related to ELM applications (Splunk preferred).
• Define, implement and optimize monitoring solutions for applications and underlying infrastructure.

Monitoring and Observability (Splunk, Grafana)

• Onboard ELM components (JTS, RTC/EWM, DNG, ETM, RQM, Report Builder, WAS/Liberty, Apache/IHS) into Splunk by configuring Universal Forwarders and log ingestion (application, access, GC and OS logs).
• Build and maintain Splunk searches, dashboards, reports and alerts for application health, error trends, user activity and performance.
• Create and maintain Grafana dashboards for ELM and infrastructure metrics such as CPU, memory, disk, JVM heap and GC, response times, and server and database availability.
• Configure data sources for Grafana (Splunk, Prometheus, or databases) and set up alert rules with notification channels (email, Teams/Slack, ServiceNow).
• Define monitoring standards, thresholds and SLIs/SLOs for ELM environments, and tune alerts to reduce noise and false positives.
• Set up proactive monitoring (synthetic checks, license usage, certificate expiry, backup and indexing job status) to detect issues before users are affected.
• Integrate monitoring alerts with ServiceNow so that incidents are created automatically with the right priority, assignment group and context.

ITSM and Incident Management (ServiceNow)

• Manage incidents, service requests, problems and changes for ELM using ServiceNow in line with ITIL processes and SLAs.
• Perform root cause analysis for recurring issues and raise and track problem records and known errors.
• Raise and implement change requests for upgrades, patches, configuration changes and maintenance windows, following the change approval process.
• Maintain CMDB entries (configuration items and relationships) for ELM servers, applications and dependencies.
• Create and maintain knowledge articles and runbooks in ServiceNow for common issues and monitoring alerts.
• Use ServiceNow dashboards and reports to track ticket trends, SLA compliance and operational KPIs.

Windows and Linux Environment Management

• Administer Windows and Linux servers and workstations, ensuring optimal performance and security.
• Collaborate with infrastructure teams to maintain a stable and efficient environment.

User Support

• Provide technical support to end users, addressing issues related to IBM ELM application usage and functionality.
• Coordinate technical issues related to applications together with customers and the vendor (IBM).
• Triage and resolve L2/L3 tickets raised through ServiceNow, escalating to IBM support where needed.

Documentation and Reporting

• Maintain comprehensive documentation of system configurations, processes and procedures.
• Generate reports on system performance, usage statistics and incident resolution.
• Publish periodic availability, performance and incident reports using Splunk, Grafana and ServiceNow data.

Collaboration and Communication

• Work closely with cross-functional teams, including development, QA and project management, integrating into the software development lifecycle.
• Communicate effectively with stakeholders to understand their needs and provide timely solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in IT operations, with a focus on software configuration management applications, preferably IBM ELM.
• Strong knowledge of Windows operating systems, Linux and infrastructure administration.
• Hands-on experience with Splunk (SPL queries, dashboards, alerts, forwarder configuration) and Grafana (dashboards, data sources, alerting).
• Working experience with ServiceNow (incident, problem, change and request management; CMDB basics).
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Experience with any SDLC management tool is preferable.
• Familiarity with Agile methodologies and software development processes.
• Knowledge of ITIL best practices for IT service management (ITIL Foundation certification is a plus).
• Splunk Core Certified User/Power User or ServiceNow Certified System Administrator is a plus.
• Experience in Grafana and Prometheus

Why Coforge?

Coforge is a global digital services and solutions provider that leverages emerging technologies and deep domain expertise to deliver real-world business impact for our clients. Weve emerged as the 7th largest Indian IT services firm.

Who We Are: Coforge is devoted to making the world a better place for clients, for our communities and for our people.

What We Do: We help businesses transform into intelligent, high-growth enterprises through capabilities in Generative AI, Cloud, Data & Analytics, Low-Code Platforms, Intelligent Automation and Cybersecurity.

Coforge specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies.

Coforge has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies.

Coforge operate across 25 countries, with 30 global delivery centers, and a thriving global workforce of 40,000+ employees. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally.

Coforge has been recognized as a Great Place to Work certified organisation.

Coforge was recognized at the ET Edge Best Organisations for Women 2026.

Interview Levels: 3-Technical Interviews

Regards,

Ravisankar P

Talent Acquisition - Coforge

+91 9994599336

ravi.sankar@coforge.com