IT Application Operations Team Leader (Circular economy)
Tasks
Team leadership and management
Coordinate Ops team members, assign and prioritize tasks, and regularly evaluate performance.
Support team members' professional development and foster a collaborative, high-performing work environment.
Resolve conflicts, maintain team motivation, and promote a positive, customer-focused culture.
Technical support
Ensure the stable and efficient daily operation of business applications.
Lead the resolution of issues escalated to the team and coordinate closely with development teams to address application defects and recurring problems.
Project delivery support
Represent Ops in project initiatives by providing operational expertise, resource planning, risk input, and deployment support.
Collaborate closely with project managers to ensure a smooth transition of new solutions and changes into operations.
Quality assurance and performance optimization
Proactively contribute to the development and continuous improvement of operational processes and procedures.
Monitor service performance, identify improvement opportunities, and oversee incident, problem, and change management activities.
Documentation and reporting
Maintain accurate operational documentation and knowledge bases.
Prepare regular operational reports and ensure compliance with security, regulatory, and internal governance requirements.
Communication and coordination
Collaborate closely with business stakeholders, IT teams, and other relevant departments. Manage customer feedback, ensure effective stakeholder communication, and coordinate with external partners and vendors.
Management of operational tools and systems
Maintain and optimize operational tools and monitoring solutions.
Support the introduction, adoption, and integration of new technologies that improve operational efficiency and service quality.
Budget and resource management
Support the planning and optimization of operational costs, resource allocation, and procurement activities to ensure effective service delivery and sustainable operations.
Requirements
- University or College degree
- Minimal of 5 years relevant experience in IT operations or production support, 3+ years of team leadership or people management experience
- Experience operating business-critical enterprise applications
- Strong incident, problem, and change management experience
- Strong stakeholder management and communication skills
- Analytical mindset with excellent problem-solving abilities
- Customer-focused, proactive, and continuous improvement mindset
What we offer
A working location in 11th district
Flexi time, home office possibilities, 2 HO per week
Work together and learn from experienced team
Project related travelling possibilities in the region
Career opportunities within MOL Group
Annual bonus
Maximalized - Gross 800.000 HUF - annual fringe benefits (with elements of SZÉP card, All you can move card, culture and sport event, health and pension insurance allowance, etc)
Loyalty bonus (after 3 years of employment)
Support at all stages of family life – baby born allowance, extra paid paternity leave, paid leave for single parents, MOL Égigerő kindergarten support and MOL Campus Égigerő daycare, school start support, student loan support)
Support in difficult situations (health insurance support for employees with diability,advance salary payment, etc.)
Preparation for retirement (pre-retirement support, pensioner benefits, company loyalty program)
Awards and recognitions (extra leave days, project reward, leadership reward, etc.)
Support for physical and mental well-being (fitness center, health programs and company help line)
Other company benefits (MOL partner benefits, discounted fueling)
Community building (MOL open day, family days, cooking days, Christmas concert)
Discounted phone fleet package for family members
Discounted MediCare health insurance for family members
Life and accident insurance
Travel allowance - 40 HUF/km