IT Application Senior Operations LEAD Support Engineer Wealth Manage

Responsibilities:
Application Support & Production Operations

. Provide L2/L3 production support for Wealth Management and Capital Markets applications, ensuring maximum availability and compliance with SLAs.
. Take ownership of critical production incidents, make timely operational decisions under pressure, lead major incident resolution, and drive service restoration with minimal business impact.
. Serve as the primary point of contact for clients during production incidents, providing clear status updates, managing stakeholder communications, and ensuring timely resolution of critical issues.
. Monitor production environments, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes to improve operational stability.
. Support and troubleshoot Oracle databases, SQL/PLSQL, Java/J2EE applications, Linux servers, and enterprise middleware in production.
. Manage and support REST APIs, Web Services, ETL processes, and Managed File Transfer (MFT/DIS) to ensure reliable data integration and seamless interoperability across enterprise systems.
. Execute production deployments, release validations, change requests, and post implementation support while adhering to ITIL change management processes.
. Monitor application health using observability and monitoring tools, proactively identifying performance bottlenecks, capacity issues, and system anomalies.
. Drive operational excellence through automation, DevOps practices, AI assisted operational tools, and continuous service improvements to reduce manual effort and MTTR.
. Collaborate with development, infrastructure, database, and business teams to resolve complex production issues while maintaining operational documentation, runbooks, disaster recovery procedures, and compliance with security, audit, and operational resilience requirements.
. Identify recurring production issues through incident trend analysis and implement preventive measures to reduce repeat incidents and improve service stability.
. Perform incident and problem trend analysis to identify systemic issues, recommend service improvements, and drive continuous operational excellence.
. Analyze complex production issues, identify potential fixes or workarounds, and collaborate with development teams to implement permanent resolutions.
. Coordinate and support security patching, vulnerability remediation, and platform hardening activities while ensuring minimal impact to production services.

Must Have Skills:
Technical Skills

. Oracle Database Administration, SQL & PL/SQL
. Java/J2EE Application Support
. Linux Administration
. REST APIs, Web Services & Enterprise Integration
. ETL Processes & Managed File Transfer (MFT/DIS)
. Application Performance Tuning & Database Optimization
. Cloud Infrastructure (IaaS) & Scalable Enterprise Platforms
. DevOps, CI/CD & Release Management
. Monitoring, Observability & Production Support Tools
. Incident, Problem & Change Management (ITIL)
. Tomcat
. Active MQ
. Apache Camel
. Camunda
. Kong API gateway

Operational Skills

. L2/L3 Production Support
. Production Incident & Major Incident Management
. Root Cause Analysis (RCA) & Problem Resolution
. Production Deployments & Release Validation
. Application Availability, Reliability & Operational Resilience
. Service Level Agreement (SLA) Management
. Disaster Recovery (DR) & Business Continuity
. Production Automation & Continuous Service Improvement
. Risk Assessment & Operational Decision Making

Domain Knowledge

. Wealth Management
. Capital Markets
. Financial Services Applications
. Enterprise Application Architecture

Leadership & Soft Skills

. Client & Stakeholder Management
. Executive Communication & Incident Reporting
. Critical Decision Making Under Pressure
. Major Incident Leadership
. Cross functional Team Collaboration
. Vendor & Third Party Coordination
. Mentoring & Technical Leadership
. Analytical & Problem Solving Skills
. AI assisted Development & Operational Tools
. Documentation & Knowledge Management
. Open to work in a shift and on call rotation to provide 7x24 client support
. Ability to quickly adapt to new technology or concepts
. Ability to work in a team
. Ability to work under pressure
. Apply enthusiasm, drive and initiative to deliver superior service
. Ability to multitask and work in a multi vendor environment
. Good problem solving skills; capable of making disciplined decisions in a timely fashion

Good to Have Skills:

. Experience in AI enabled IT support environments.
. Exposure to Generative AI, LLM based applications, or AI assistant tools.
. Scripting experience in Python.
. Basic understanding of AI/ML concepts and model lifecycle.
. Knowledge in automation of repetitive support activities using AI tools and scripting.
. Understanding of cloud platforms such as AWS or GCP.
. Knowledge of APIs, microservices, and production support processes.
. Exposure to DevOps, CI/CD, or MLOps concepts is an added advantage.

Preferred Qualifications

. Bachelor's degree in Computer Science, IT, Engineering, or related field.
. 12+ years of experience in application support.
. Experience supporting production applications in financial services environments.
. Strong troubleshooting, analytical, and communication skills.
. Ability to support rotational shifts and production on call activities.