It Application Support Engineer

Job Responsibilities:

• Provide application support and troubleshooting for Microsoft Dynamics applications.
• Handle and resolve user queries, technical issues, and application-related incidents.
• Manage and track support tickets using ticketing tools such as ServiceNow, Jira, or similar platforms.
• Monitor application performance and ensure smooth day-to-day operations.
• Coordinate with internal IT teams, developers, and end users for issue resolution.
• Perform basic troubleshooting, root cause analysis, and follow up on pending tickets.
• Maintain proper documentation of issues, resolutions, and support activities.
• Ensure timely resolution of incidents in accordance with defined SLAs.

Required Skills:

• Working knowledge of Microsoft Dynamics (MS Dynamics 365 preferred).
• Experience in Application Support / IT Support / Technical Support.
• Hands-on experience with ticketing tools such as ServiceNow, Jira, or similar.
• Understanding of incident management, problem management, and change management.
• Good troubleshooting, analytical, and communication skills.
• Basic understanding of SQL and database concepts will be an added advantage.

Preferred Experience:

• Experience supporting ERP/CRM applications.
• Knowledge of Microsoft technologies and business applications.
• Ability to coordinate with cross-functional teams and handle end-user support.