IT Applications Support Specialist

Attention applicants\: Please do not apply for this position using the MassCareers website. If you apply through the “apply online” link above on this MassCareers page, you will not be considered for this position.

How To apply\: Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson, Executive Director, at resume@mass.gov. Resumes submitted without a cover letter will not be considered.

Deadline date\: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.

You have successfully applied to the position only when you receive an email from the Ethics Commission. If you just receive an email from MassCareers and not one from the Ethics Commission, you have not successfully applied. Please call 617-731-9500 with any questions.

The mission of the State Ethics Commission is to foster integrity in public service in state, county and local government, to promote the public's trust and confidence in that service, and to prevent conflicts between private interests and public duties. We strive to accomplish this mission by conducting ongoing educational programs, providing clear and timely advice, and fairly and impartially interpreting and enforcing the conflict of interest and financial disclosure laws. Please see our website for more information\: https\://www.mass.gov/orgs/state-ethics-commission

Description\:

The Applications Support Specialist will be responsible for providing technical support for all agency applications, ensuring they run smoothly and efficiently, and will work closely with users to resolve issues, implement updates, and enhance applications performance.

Responsibilities\:

• Serve as the primary point of contact for both internal and external inquiries and issues relating to the Commission’s three applications\: the legal case management system, the online conflict of interest law training application, and the statements of financial interests e-filing and management application

• Troubleshoot and resolve applications and hardware problems in a timely manner

• Assist with set-up, trouble-shooting and maintenance of all Commission electronics including desktop and laptop computers and peripherals, and office printers

• Collaborate with development teams to communicate user feedback and suggest improvements

• Monitor applications performance and implement optimizations as needed

• Provide user training and support documentation to enhance user experience

• Participate in applications testing and quality assurance processes

• Maintain and update system documentation and procedures

• Assist with software installations, upgrades, and patches, and inventories and surplus listings

• Stay current with industry trends and best practices in applications support

Supervision\: The IT Applications Support Specialist reports directly to the Executive Director