IT Assistant (Immediate Hiring)
Summary
IT Assistant at Verity Intelligence, a Malaysian background screening company, provides Level 1–2 helpdesk support, sets up laptops and peripherals, manages user accounts, and assists with networks, servers, backups, and IT documentation. Core tech includes Windows/macOS, Microsoft 365, Active Directory, and TCP/IP networking.
Salary: RM 2,300 – RM 2,500 per month
Verity Intelligence is the leading background screening provider in Malaysia, trusted by businesses to ensure safe and compliant hiring decisions. We empower companies with accurate, reliable screening solutions—helping them build trustworthy teams.
At our core, we are a technology company that is disrupting a massive industry with our flagship Product: VerityBGC & Verisafe. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
ABOUT THE ROLE
Are you a tech-savvy problem solver who loves helping people and keeping things running smoothly? At Verity, we’re looking for an enthusiastic IT Assistant to support our team, troubleshoot everyday tech challenges, and keep our systems, networks, and devices running smoothly. Whether you’re a fresh graduate ready to kick-start your IT career or someone with 1–2 years of experience looking to grow, this is your chance to gain hands-on experience, sharpen your technical skills, and make a real impact with us. We’d love to have you on board!
KEY RESPONSIBILITIES
User support (Level 1 and 2)
Provide helpdesk support to staff by phone, email and in person, covering hardware, software, accounts and access issues.
Log, track and resolve support tickets within agreed timelines, and escalate complex issues to the senior staff.
Set up, configure and maintain desktops, laptops, printers and other peripherals.
Prepare and issue equipment for new joiners and collect it from leavers.
Systems and network
Assist with user account management (Active Directory, email, MFA and permissions).
Support basic network tasks, including LAN and Wi-Fi troubleshooting and monitoring connectivity.
Assist with routine server checks, backups and patching under supervision.
Support security and compliance tasks, such as collecting evidence for audits and client security assessments, and applying hardening baselines.
Administration and documentation
Maintain the IT asset inventory, licences and warranty records.
Write and update SOPs, user guides and troubleshooting documentation.
Support IT projects such as office relocation, system rollouts and upgrades.
Take part in business continuity (BCP) and disaster recovery tests when needed.
Vendor & Procurement Support
Liaise with IT vendors and service providers for hardware procurement, repairs, and warranty claims
Assist in evaluating IT equipment and software requirements based on user or business needs
Track vendor support tickets and follow up to ensure timely resolution
REQUIREMENTS
Diploma in Information Technology, Computer Science, Networking or a related field, with a minimum CGPA of 3.0.
Fresh graduates are welcome
Knowledge of Windows, macOS and Microsoft Office, plus basic knowledge of Microsoft 365 and Active Directory.
Understanding of TCP/IP, DNS, DHCP and basic network troubleshooting.
Good communication skills in English and Bahasa Malaysia, a service-oriented attitude, and the patience to help non-technical users.
Able to work independently and as part of a team, and to handle multiple tasks.
ADVANTAGES (not required)
Basic knowledge of Windows Server, Hyper-V or virtualisation.
Basic SQL or database knowledge (e.g. SSMS).
Familiarity with firewalls, CCTV/NVR or Wi-Fi access points.
Certifications such as CompTIA A+/Network+ or Microsoft Fundamentals.
What you’ll enjoy:
Physical Wellbeing: Medical benefits.
Emotional Wellbeing: Paid time off, monthly employee engagement activities.
Financial Wellbeing: Upskilling and career development opportunities