IT Assistant
Summary
On-site IT Assistant providing daily tech support at the Tengiz Rotation Village in Kazakhstan: troubleshooting Windows/Office and hardware, LAN/Wi-Fi networks and cabling, plus basic support for CCTV, access control, IP phones, and other site IT equipment.
Key Responsibilities:
Provide daily technical support to employees, troubleshooting hardware, software, and connectivity issues.
Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripheral devices.
Install and support Windows operating systems, Microsoft Office and other business applications.
Perform basic hardware maintenance, including replacement of RAM, SSDs, batteries, and other computer components.
Diagnose and troubleshoot LAN and Wi-Fi connectivity issues.
Assist with the installation, configuration, replacement, and troubleshooting of network equipment, switches, wireless access points, and PoE devices.
Perform network cabling work, Ethernet cable installation, cable testing, and network outlet connections.
Assist with the installation, maintenance, and troubleshooting of IP CCTV cameras and video surveillance equipment.
Provide basic technical support for vehicle-mounted DVR systems, checking recordings, testing and/or replacing SD cards, cameras, DVR units, and troubleshooting common issues.
Provide basic support for access control systems, including access cards and readers, and assist with the installation or replacement of equipment under supervision.
Assist with basic checks and troubleshooting of fire alarm system equipment and coordinate technical support activities under supervision.
Configure and troubleshoot corporate mobile devices, SIM/eSIM cards, and provide basic support for IP phones.
Assist users with corporate applications
Perform routine preventive maintenance and basic equipment checks
Prepare, configure, issue, and receive IT equipment, and maintain proper equipment labeling and storage.
Provide on-site technical assistance to external service contractors under the supervision
Assist with IT infrastructure maintenance, equipment installation, and other technical tasks at company facilities.
Requirements:
1-2 year of relevant experience in IT Support, Helpdesk, or a similar technical position.
Good knowledge of Windows 10/11, Microsoft Office, and common business applications.
Practical experience in computer hardware troubleshooting, maintenance, and software installation.
Experience in installing and troubleshooting printers and peripheral devices.
Basic understanding of TCP/IP networking, IP addressing, subnetting, DNS, DHCP, and basic routing principles.
Basic understanding of Active Directory, domain user accounts, and Group Policy.
Familiarity with Ethernet cabling, network switches, wireless access points, and basic VLAN concepts.
Ability to diagnose and resolve common IT issues independently.
Basic understanding of server infrastructure, file storage, and backup concepts.
Willingness to perform hands-on technical work, equipment installation, cabling, and maintenance at different company facilities.
Basic English skills, sufficient to understand technical documentation and prepare simple work-related emails.
Good communication skills, responsibility, problem-solving ability, and willingness to learn.
Preferred:
Experience with IP CCTV systems
Basic understanding of access control systems and IP telephony.
Experience with managed network switches and wireless networking equipment.
Previous experience in a corporate IT environment.
Familiarity with Microsoft 365, Microsoft Active Directory, and basic IT infrastructure support.
The key selection criteria are MS Windows and hardware support skills, good knowledge of networking fundamentals, practical experience in network cabling and equipment installation, and the ability to troubleshoot and resolve common IT issues independently.