IT Associate

Job Description:

• Provide first-level technical support to users.

• Assist in installing and configuring hardware and software.

• Troubleshoot desktop, laptop, printer, network issues, and other system-related concerns.

• Respond to IT support requests and ensure issues are properly documented and resolved within appropriate timelines.

• Support user account and email setup.

• Maintain IT asset inventory and documentation.

• Assist with system updates, backups, and preventive maintenance.

• Document incidents and resolutions.

• Support IT projects and administrative tasks as assigned.

• Follow company IT security policies and procedures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• At least 1–2 years of experience in IT support, technical support, helpdesk, or a related role; fresh graduates with relevant technical skills may also be considered.

• Basic knowledge of Windows OS, Microsoft 365, computer hardware, and networking.

• Basic understanding of IT security, user access management, and data protection.

• Good communication and interpersonal skills.

• Willing to learn and work in a team environment.