IT Associate - Hardware

Qualifications

• College Graduate of Information Technology, Computer Science, or any related course

• With at least 1-3 years of experience in IT Hardware Support, Technical Support, Desktop Support, or a related role

• Knowledgeable in hardware troubleshooting, operating system installation, printer support, and basic networking

• Familiar with server hardware, RAID, Windows Server, and virtualization technologies

• Experience in printer installation and troubleshooting

• Knowledge of IT Asset Management Systems and equipment inventory tracking

• Proficient in using Microsoft Office and related IT software applications

• Strong problem-solving, analytical, communication, and interpersonal skills

• Good time management and prioritization skills; able to handle multiple technical concerns

• Ability to work under pressure and respond to urgent technical issues

• Preferably resides in Dasmariñas, Cavite or nearby areas

Job Description

• Diagnose and resolve hardware-related issues involving computers, printers, network devices, servers, and other IT equipment.

• Set up and configure workstations, monitors, printers, peripherals, and other IT devices.

• Perform operating system installations, software configuration, and basic hardware upgrades.

• Install, maintain, and troubleshoot printers and related printing equipment.

• Assist in the installation and maintenance of network switches, routers, access points, firewalls, and related equipment.

• Provide technical assistance to employees regarding hardware, peripherals, and other IT-related concerns.

• Support the maintenance and troubleshooting of server hardware, RAID systems, Windows Server, and virtualization infrastructure.

• Maintain accurate IT asset records, including assigned users, locations, serial numbers, equipment status, and asset movement.

• Utilize IT Asset Management Systems for inventory monitoring, equipment tracking, and reporting.

• Conduct preventive maintenance, system audits, and equipment assessments to ensure proper operation.

• Follow company IT policies, security procedures, equipment handling standards, and applicable compliance requirements.

• Prepare purchase requests and coordinate equipment requirements, repairs, warranties, and service providers.

• Respond to urgent technical issues and prioritize multiple support requests based on operational needs.

• Prepare technical reports and documentation and perform other IT-related duties as assigned.

Job Summary

The IT Associate – Hardware is responsible for providing technical support and maintaining the company’s IT hardware, computer systems, peripherals, and network equipment. The role handles hardware troubleshooting, workstation setup, preventive maintenance, IT asset management, and basic network and server hardware support to ensure reliable and efficient IT operations.