IT Associate
Summary
An IT Associate provides in-person IT support to RBM Automotive Group's dealership locations in the Greenville, SC area — configuring and installing hardware, diagnosing hardware/software issues, handling tickets and escalations, onboarding/offboarding staff, and providing occasional after-hours emergency support. Dealership experience with CDK software is a strong plus.
ABOUT RBM AUTOMOTIVE GROUP
RBM Automotive Group is a privately owned and family operated luxury automotive dealership group.
We believe in building lifelong relationships with our clients, earning their trust and exceeding their expectations by providing customer service with integrity and compassion. We believe in being a positive force in the communities where we live and work with actions that set an example for others to follow.
RBM Automotive Group has a diverse drug-free workforce and is an equal opportunity employer. We focus on taking excellent care of our employees, which allows us to take amazing care of our clients.
BENEFITS:
- Competitive compensation based on skills and experience
- Paid holidays, sick time, and vacations
- Get paid by direct deposit every Friday
- Paid training and certification
- Competitive insurance and retirement benefits available
- Medical and Dental coverage
- Company contribution to Health Savings Account for eligible HDHP participants
- Long-term and short-term disability insurance and other voluntary benefits
- No-cost company-paid life insurance for full-time employees (additional coverage available)
- 401(k) retirement plan with company match
- Employee discounts for parts, service and vehicle purchases
IT SUPPORT ASSOCIATE
RBM Automotive Group is seeking an IT Associate to support dealership locations in South Carolina. This is an “in-person” position (NOT REMOTE). Candidates should be able to commute daily to the Greenville-Anderson-Greer, SC Metro area. Exact location is confidential at this time.
The ideal candidate would have prior experience working with dealerships and CDK software along with expertise working to provide in-person support to end users.
JOB RESPONSIBILITIES:
- Work with end users and 3rd party vendors to provide in-person support.
- Coordinate and execute new hire onboarding and employee separation processes.
- Configure and install hardware.
- Perform on-site analysis, diagnosis, and resolution of hardware and software issues.
- Respond to incoming calls, emails, and escalations from users, ensuring accurate ticket documentation and prompt, effective communication with end users.
- Provide emergency after-hours support as necessary to promptly address outages, minimize disruption, and ensure continuity of business operations.
- Lead and assist with IT projects; proactively identify and solve problems.
- Enforce IT best practices and security protocols; share technical knowledge and best practices with team members across the organization.
- Maintain IT inventory and documentation.
- Prioritize work to meet deadlines and ensure critical tasks are completed.
Abide by company policy and departmental best practices and procedures and perform other duties as assigned.