IT Business Analyst (ERP/CRM)

Responsibilities:

• Support and coordinate Hong Kong and overseas ERP implementation projects

• Partner with business users to understand business requirements, operational challenges, and improvement opportunities.

• Analyse and document business requirements, workflows, and functional specifications.

• Work closely with stakeholders, vendors, and IT teams to deliver system enhancements and digital transformation initiatives.

• Coordinate and facilitate User Acceptance Testing (UAT), including test preparation, defect tracking, and business sign-off.

• Support project delivery activities, including requirement clarification, solution review, implementation, and post-go-live support.

• Provide application support for business-critical systems and coordinate issue resolution with internal teams and external vendors.

• Prepare project documentation, user guides, process flows, and training materials.

• Drive continuous improvement initiatives to enhance operational efficiency and user experience.

• Provide ad-hoc application support for business-critical systems, including troubleshooting, issue investigation, user enquiries, incident resolution, and coordination with internal teams and external vendors to ensure minimal disruption to business operations.

• Monitor and follow up on support tickets, change requests, and system enhancement requests.

Requirements:

• Degree holder in Information Technology, Computer Science, Business Information Systems, or related disciplines.

• 3-5 years of relevant working experience in Business Analysis or System Analysis

• Proven experience in requirement gathering, business process analysis, solution design, and stakeholder management.

• Experience in ERP or enterprise application implementation projects

• Familiar with SQL, with database concept is preferrable

• Good command of spoken and written English and Chinese

Interested candidates please send your resume with and expected salary by clicking “Apply Now” or via WhatsApp to 9866 2989 or email to hr@dchmsc.com.hk.

We are an equal opportunities employer. All information provided by applicants will be treated in strictly confidence and used for recruitment purpose only. The Company may refer suitable applicants to other vacancies within the DCH Group. All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed.