IT Business Analyst (Logistics & Supply Chain Systems)

Job Summary

We are seeking an experienced Business Analyst / System Analyst to take end-to-end responsibility for the analysis, design, implementation, and enhancement of Logistics & Supply Chain applications.

This position requires strong hands-on capability and end-to-end ownership, with the successful candidate expected to independently perform key Business Analyst and System Analyst activities throughout the system development lifecycle, from requirements gathering and solution analysis through testing, implementation, and post-go-live support.

Job Responsibilities

• Gather, analyze, validate, prioritize, and manage business, user, functional, and non-functional requirements.

• Analyze Logistics & Supply Chain business processes, identify gaps, and recommend practical and effective system improvements.

• Independently prepare key BA/SA deliverables, including Business Requirements Documents (BRD), Functional Specifications, User Stories, Use Cases, Process Flows, Acceptance Criteria, and Data Mapping.

• Translate business requirements into clear and structured functional and system requirements for developers and technical teams.

• Perform hands-on solution and system integration analysis, including APIs, interfaces, data flows, field mapping, validation rules, and error handling.

• Work directly with business users, developers, IT teams, middleware teams, and external vendors to clarify requirements and resolve functional or technical issues.

• Prepare and execute testing activities, including test scenarios, test cases, SIT, UAT, defect analysis, and defect resolution.

• Perform impact analysis for system enhancements, change requests, integration requirements, and production issues.

• Take ownership of implementation planning, go-live preparation, issue resolution, and post-implementation support.

• Manage multiple requirements and workstreams independently while ensuring quality, completeness, and delivery within agreed timelines.

• Provide clear and timely communication on project progress, risks, issues, and proposed solutions to relevant stakeholders.

Job Specifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Minimum 3 years of hands-on experience as a Business Analyst and/or System Analyst.

• Relevant experience in Logistics and Supply Chain systems.

• Experience in end-to-end custom application development and system implementation projects.

• Strong hands-on experience in requirements analysis, functional documentation, system analysis, testing, and implementation.

• Good understanding of system integration, APIs, database concepts, data mapping, and interface requirements.

• Ability to independently manage assigned requirements, applications, or project workstreams.

• Strong analytical, problem-solving, documentation, communication, and stakeholder management skills.

• Proactive, structured, detail-oriented, and solution-focused.

• Good command of written and spoken English.

• Experience or knowledge in ERP, WMS, TMS, OMS, Inventory Management, Transportation Management, or Warehouse Management would be an advantage.

• Familiarity with REST API, API Management, Middleware/ESB, SQL, Database Design, Jira, Confluence, BPMN, or UML would be advantageous.

• Exposure to technical infrastructure, network fundamentals, AI-enabled solutions, or custom enterprise applications would be considered an advantage.

• TOEIC required score at least 550 as the minimum specification

Note: We appreciate the interest of all applicants. Only shortlisted candidates whose qualifications closely match the position requirements will be contacted for the next stage of the recruitment process.