IT Desktop Support
WHAT WE OFFER:
✔ Premium HMO with 350,000 MBL and 3 dependents with 250,000 MBL each
✔ 50% discount on Shinagawa's Lasik and Aesthetics
✔ 20% discount with Shinagawa Pharmacy
✔ FREE Meal
✔ Rewards and incentives
✔ Training and Engagement activities
✔ Career advancement opportunities
✔ Paid referral program
ABOUT US:
InfiniVAN, Inc. is a Japan-affiliated digital solutions and telecommunications company in the Philippines that offers and delivers:
World-class Connection
Guaranteed and Real Fiber Speed
Reliable Access and Services
We provide a business Internet user experience that is at par with global standards, delivered via end-to-end Fiber Optic Network Infrastructure that is fully redundant and backed up by experienced and reliable management and technical support teams.
Location: CEBU CITY, CEBU
Description of Duties
Resolve IT support requests and technical issues reported by employees.
Respond to employee inquiries regarding computer systems, software, and applications.
Gather and analyze information to diagnose and troubleshoot computer system issues.
Modify configurations, settings, and permissions to resolve technical problems.
Create and manage system sign-ins/accounts for new hires during the onboarding process.
Install new software, hardware drivers, and updates as required.
Provide employees with regular updates on the status of their service requests.
Log all IT support services and maintain accurate and up-to-date support tickets.
Preferred Qualifications / Experience
Knowledge of commonly used software, hardware, operating systems, and applications.
Strong oral communication skills, with the ability to gather information from employees and explain technical concepts in simple and understandable terms.
Strong written communication skills, with the ability to effectively assist and communicate with multiple employees.
Good observational and problem-solving skills to identify warning signs and potential technical issues.