IT Desktop Support Specialist
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Summary
One-year term role at Indiana Wesleyan University providing advanced desktop and endpoint support — troubleshooting hardware, applications, peripherals, and connectivity, coordinating fixes across IT teams and vendors, and maintaining technical procedures. Requires a valid driver's license and the ability to regularly carry 40 lbs.
The Desktop Support Specialist is a one (1) year term position which provides advanced technical support and operational coordination for university endpoints, shared-use devices, applications, peripherals, connectivity, and related technology services. The position performs advanced troubleshooting and service restoration, coordinates issues across IT teams and vendors, analyzes recurring incidents and service dependencies, and maintains technical procedures and standards that support reliable service delivery. The Desktop Support Specialist exercises independent judgment within university standards and may serve as the designated technical point person for assigned locations, technologies, or service areas while participating in shared team coverage and cross-training.
Applicants for this position must: Possess a valid driver's license and be able to carry 40 lbs. regularly.
NOTE: This position is a one (1) year term position which would include benefits.