IT Desktop Support Technician
Posted Updated
Summary
Desktop support technician based in Durban who tracks IT service requests and incidents, performs PC maintenance, updates and software installs, handles general IT and project administration, and supports networks, hardware and software across local and remote sites. Core tech includes MS Office, Active Directory and A+/N+ level skills.
Duties and responsibilities:
- Track and co-ordinate all IT service requests
- Follow-up and track incidents and control to ensure that incidents are resolved timeously
- General IT administration
- Basic Project administration
- PC maintenance
- PC updates and upkeep
- Software installation
- MS Office products
- Network, hardware & software monitoring and support for both local and remote sites.
- Desktop support on the company's internal IT systems
Qualifications and experience:
- Matric certificate
- Relevant IT Diploma or Certificate
At least A+ and N+ as a minimum requirement
- Not less than 3-5 years experience in a similar position
- Experience in a Service orientated environment
- IT administration and Desktop Support experience
- Active Directory experience.
- Physical ability to do manual labour (install network cables, computers, printers, etc.)