IT & Digital Support Intern

Salary: RM 700 – RM 1,000 per month

JOB SUMMARY

This position supports the administration and maintenance of the College’s websites and other digital platforms. The role offers practical exposure to user support, content management, system testing, technical documentation and digital projects. The intern will work closely with the technical, academic and other support teams to improve the digital learning experience for students and lecturers.

KEY RESPONSIBILITIES

Website and Technical Support (Microsoft 365)

1. Update and maintain content on the College’s websites and digital platforms.

2. Create user guides for the College’s websites and digital platforms.

3. Assist with basic website enhancements using HTML and CSS where required.

4. Test webpages, online forms, links and digital content on desktop and mobile devices.

5. Support website content planning, optimisation and user experience improvements.

6. Assist students and lecturers with Microsoft 365 account activation, MFA setup and portal access issues.

7. Log, track and escalate support enquiries according to SOPs.

8. Assist with CSV imports and exports, data checking, report preparation and record maintenance.

9. Support basic platform integrations and digital workflows involving Microsoft 365 and other approved systems.

10. Conduct basic technical research and recommend suitable solutions for identified issues.

Student Communications and Support Content

1. Draft student announcements, platform notices and digital communications.

2. Create student guides, FAQs, troubleshooting instructions and support materials.

3. Help prepare onboarding and orientation content for students and lecturers.

4. Ensure information published on digital platforms is clear, accurate and up to date.

5. Work with academic and support teams to improve student engagement and access to information.

UI/UX and Digital Content

1. Contribute ideas for improving the usability and appearance of the College’s websites and other digital platforms.

2. Design basic visual materials using Canva or similar tools.

3. Prepare visual content for student communications, websites, learning materials and internal campaigns.

4. Support consistent use of the College’s branding across digital platforms.

5. Review digital content from a student’s perspective and give feedback on navigation, accessibility and usability.

Digital Projects, AI and Research

1. Support the AI chatbot, content development and knowledge base management.

2. Research AI tools, educational technologies and digital learning best practices.

3. Help test and gather feedback on new systems, applications and digital initiatives.

4. Support digital transformation projects that improve the student and staff experience.

5. Follow data privacy, cybersecurity and responsible AI practices when handling systems and information.

Other Responsibilities

1. Perform other duties and responsibilities as assigned by supervisor and Management.

2. Undertake any other duties as assigned by the supervisor.

REQUIREMENTS

1. Currently in the final year of a Diploma or Degree in Computer Science, Information Technology, Information Systems, Educational Technology, Digital Media or a related field.

2. Basic knowledge of HTML, CSS and web technologies.

3. Interest in educational technology and digital learning platforms.

4. Good written and spoken English and Bahasa Malaysia.

5. Basic troubleshooting, problem-solving and technical support skills.

6. Strong attention to detail and accuracy when handling digital content and information.

7. Good communication, organisational and interpersonal skills.

8. Ability to work independently and with technical, academic and support teams.

9. Exposure to Microsoft 365, Azure, WordPress, Elementor, Canva or similar digital technologies is an advantage.