IT Dispatch & Procurement Coordinator

SUMMARY

We are seeking a highly organized and detail-oriented IT Dispatch & Procurement Coordinator to support our daily IT operations. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple responsibilities independently in a fast-paced environment.

We are looking for a dependable, proactive individual who takes ownership of their responsibilities, follows through on tasks, and ensures nothing falls through the cracks.

RESPONSIBILITIES

IT Dispatch & Ticket Management

• Answer client calls, monitor incoming emails, create support tickets, and dispatch requests to the appropriate technicians.
  
• Prioritize and assign tickets based on urgency, technician availability, expertise, and workload.
  
• Monitor ticket queues, follow up on outstanding requests, and ensure timely ticket assignment.
  
• Coordinate technician schedules, onsite visits, and availability.
  
• Perform basic IT administrative tasks, including password resets and account unlocks.
  
• Assist with ticket escalations, outage coordination, and client communications.
  

Procurement & Inventory Management

• Manage hardware, software, and licensing requests from initial intake through purchasing and delivery.
  
• Prepare quotes, create sales opportunities and purchase orders, and obtain necessary approvals.
  
• Research products, compare vendor pricing, and coordinate purchasing, bid requests, and deal registrations.
  
• Manage vendor relationships, track shipments, and follow up on outstanding orders.
  
• Maintain accurate product catalogs, including monthly pricing updates and product availability.
  
• Monitor inventory levels, coordinate equipment receiving, and notify management of stock shortages.
  
• Maintain accurate procurement and inventory records in ConnectWise.
  

Administrative Responsibilities

• Manage recurring daily, weekly, and monthly operational tasks.
  
• Maintain accurate documentation and follow established procedures.
  
• Proactively follow up on pending requests, deadlines, and outstanding items.
  

QUALIFICATIONS

• Minimum 5 years of experience in a global IT dispatch and customer-facing/customer service role within a global IT environment.
  
• Relevant experience in IT procurement is a strong advantage, particularly purchasing or coordinating IT-related products and requirements.
  
• Strong and excellent written and verbal communication skills.
  
• Excellent organizational skills and strong attention to detail.
  
• Ability to multitask, prioritize, and work independently.
  
• Strong time management skills and ability to track numerous tasks and deadlines.
  
• Comfortable with technology and learning new software.
  
• Experience with MSP tools such as ConnectWise is a plus.
  
• Experience working within a structured IT system is required.
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a night shift schedule, following the US time zone.
  
• Willing and open to rendering overtime work as needed.