IT Engineer (IT Operations & Network) 7*24 – Johor Bahru

Salary: RM 5,000 – RM 6,000 per month

Job title: IT Engineer (IT Operations & Network) 7*24 – Johor Bahru

About Farben
Farben Information Technology is an international technology and talent services company. We recruit and deliver engineering and operations professionals for enterprise clients across Asia.

About the Client
Our client is a technology and operations solutions company supporting large-scale infrastructure, enterprise systems, and digital operations across Asia. The IT Engineer will support data center operations and network infrastructure at their Johor Bahru site.

Role Details

• Location: Johor Bahru only, fully onsite. Relocation assistance and visa sponsorship are not provided.

• Schedule: 24/7 rotating shift, 12-hour shifts (8:00 AM to 8:00 PM and 8:00 PM to 8:00 AM), 2 days on and 2 days off, about 42 hours per week on average.

• Contract: 1-year renewable contract.

• Benefits: EPF, SOCSO and EIS contributions, 14 days annual leave, 14 days sick leave, commercial medical insurance.

• Overtime is paid in accordance with Malaysian law.

Responsibilities

• Ensure operational readiness of data center infrastructure, including servers, network switches, and power systems.

• Install and troubleshoot server hardware across Windows, Linux, and Unix environments.

• Diagnose and resolve switch and network-related issues.

• Manage fiber optic and structured cabling.

• Respond to operational incidents, follow SOPs, and document and escalate issues.

• Perform routine checks, monitoring, and maintenance in line with SLA requirements.

Must-Haves

• Hands-on experience in an IDC or enterprise data center environment. Server rooms in offices, BPO sites, factories, or telecom tower sites do not count.

• Working knowledge of server hardware, network switches, and fiber and structured cabling.

• Familiarity with Windows and Linux server environments.

• Willing to work a 24/7 rotating shift schedule onsite in Johor Bahru.

• Legally authorized to work in Malaysia.

Nice-to-Haves

• Networking certification such as CCNA, or an IT-related diploma or degree.

• Experience with ticketing and ITSM tools.

• Mandarin language skills.

Hiring Process

1. Initial profile review

2. Internal interview with the Farben team (20 to 30 minutes, online via DingTalk)

3. First client interview (online via DingTalk, 30 minutes)

4. Second client interview (online via DingTalk, 30 minutes)

5. Third client interview (onsite in Johor Bahru)

6. Offer and contract signing

7. Background check: criminal record, ID, and education verification

8. Medical exam

9. Onboarding