IT Engineer Manager Hotel (Placement: Uzbekistan)

IT MANAGER

Placement: Uzbekistan
Department: Information Technology
Employment Type: Full-Time

Job Description

• Manage and oversee all IT operations and technology infrastructure within the hotel.

• Ensure the reliability, security, and smooth operation of the hotel's IT systems and network infrastructure.

• Manage and maintain IT Networking, including LAN, WAN, Wi-Fi, switches, routers, firewalls, and related infrastructure.

• Manage and maintain PABX / hotel telephone systems, including extensions, configuration, troubleshooting, and integration with hotel operations.

• Manage and support IoT systems and smart hotel technologies, including connected devices, sensors, and other technology solutions used within the property.

• Manage and support hotel-specific systems and applications, including 1C, IIKO, Exely, Shelter, and Opera, depending on the hotel's operational requirements.

• Ensure proper integration and communication between IT systems and hotel operational departments.

• Provide technical support to Front Office, Housekeeping, F&B, Finance, HR, Engineering, and other departments.

• Monitor IT systems, identify potential issues, and ensure timely troubleshooting and resolution.

• Manage IT-related vendors, service providers, software providers, and external technicians.

• Coordinate system installation, configuration, maintenance, upgrades, and implementation of new technology.

• Ensure regular backup of critical hotel data and support data recovery procedures when required.

• Implement and maintain appropriate IT security, access control, data protection, and cybersecurity measures.

• Manage user accounts, system access, permissions, and IT equipment according to company policies.

• Maintain accurate records of IT assets, hardware, software licenses, network equipment, and other technology resources.

• Prepare and manage the IT department's budget, procurement, and technology-related expenses.

• Evaluate new technology and recommend solutions that can improve hotel efficiency, guest experience, and operational performance.

• Develop and maintain IT policies, SOPs, documentation, and disaster recovery procedures.

• Lead, supervise, and develop the IT team to ensure effective service delivery.

• Provide IT support during hotel opening, system implementation, upgrades, and major operational projects.

• Ensure all IT operations comply with company policies, hotel standards, and applicable local requirements.

• Perform other IT-related duties and responsibilities assigned by Management.

Qualifications

• Minimum 7 years of experience in Information Technology, with at least 2–3 years in an IT Manager or senior IT position.

• Previous experience working in a 5-star hotel is required.

• Strong experience in Hotel IT / Hospitality IT operations.

• Proven experience managing IT infrastructure in a hotel or large hospitality environment.

• Strong knowledge and hands-on experience in IT Networking, including LAN, WAN, Wi-Fi, routers, switches, firewalls, and network troubleshooting.

• Strong experience in PABX / hotel telephone systems and related troubleshooting.

• Experience with IoT / smart hotel technology and connected systems.

• Experience with hotel systems and applications, preferably including:

  • 1C

  • IIKO

  • Exely

  • Shelter

  • Opera PMS

• Strong understanding of PMS, POS, hotel systems integration, and hospitality technology infrastructure.

• Experience in system implementation, integration, troubleshooting, and technical support.

• Knowledge of IT security, data protection, backup systems, and cybersecurity practices.

• Good understanding of hardware, software, servers, network infrastructure, and IT equipment.

• Strong vendor and IT project management skills.

• Good leadership, communication, and problem-solving skills.

• Able to work under pressure and respond quickly to critical IT issues.

• Good English communication skills; Russian or Uzbek language skills are an advantage.

• Willing to relocate and work in Uzbekistan.

• Experience working in an international or multicultural hotel environment is an advantage.

Preferred Technical Skills

• Hotel PMS: Opera / Shelter / Exely

• Hotel POS: IIKO

• ERP / Accounting System: 1C

• Networking: LAN, WAN, Wi-Fi, VLAN, routers, switches, firewalls

• PABX / IP Telephony

• IoT / Smart Hotel Systems

• CCTV and access control systems

• Server and storage management

• Backup and disaster recovery

• IT security and cybersecurity

• Hardware and software troubleshooting

• Hotel system integration

• IT asset and license management