IT Engineer (Onsite)
Summary
Onsite IT engineer in South Jakarta providing first-line (L1) helpdesk support to staff, monitoring and maintaining network, server, and CCTV uptime, performing basic troubleshooting, and preparing monthly helpdesk, incident, and uptime reports. Requires 3+ years in technical support.
Salary: Rp 6.800.000 – Rp 7.500.000 per month
Requirements:
Minimal 3 years of working experience as Technical Support;
Familiar with system monitoring tools, network, and server.
Can join as soon as possible
Job Description:
End-user support (L1): first-line helpdesk for staff and their systems
Monitor and maintain network and server uptime
Monitor and perform basic troubleshooting for the CCTV system
Communicate technical issues in a clear, non-technical language to management and users
Prepare monthly reports covering helpdesk tickets, incidents, and uptime.
Create problem reports including issue details, root cause, and resolution