IT Enterprise support lead

???? Hiring: Enterprise Application Support Leader Location: Jeddah, Saudi Arabia We are looking for an experienced Enterprise Application Support Leader to join our IT team and support critical business applications across our retail operations. Key Responsibilities: • Provide Level 1 & Level 2 support for ERP and POS applications. • Support SAP ERP and iVend POS environments. • Monitor and maintain application SLAs and system performance. • Troubleshoot and resolve application incidents and user issues. • Coordinate with vendors and internal teams for issue resolution and system enhancements. • Support retail operations across stores and head office. • Participate in testing, upgrades, patches, and new application releases. • Analyze recurring issues and recommend system improvements.

Requirements: • Bachelor's degree in Computer Science, Information Systems, or related field. • 5+ years of experience in ERP, POS, or enterprise application support. • Hands-on experience with SAP ERP and retail POS systems. • Experience with ticketing systems such as ServiceNow, Jira, or ManageEngine. • Strong troubleshooting and problem-solving skills. • Retail industry experience is highly preferred. • Excellent communication and stakeholder management skills.