IT ERP Business Analyst

Key Responsibilities

• Partner with stakeholders across departments to understand current business processes and operational challenges.
• Conduct process discovery sessions, interviews, workshops, and observations.
• Analyze existing workflows and identify inefficiencies, gaps, redundancies, and opportunities for improvement.
• Facilitate discussions to define future-state business processes and best practices.
• Assist departments in standardizing and optimizing workflows.

• Support Infor Cloud Suite ERP implementation projects through requirements gathering, process mapping, testing, training, and user adoption activities.
• Work closely with ERP vendors, implementation partners, and internal teams to ensure business requirements are accurately translated into system functionality.
• Assist with Infor Cloud Suite ERP configuration discussions by providing detailed business process documentation.
• Identify process changes required to maximize ERP effectiveness.
• Participate in data migration, validation, and user acceptance testing activities.
• Support ERP go-live planning and post-implementation stabilization efforts.

• Gather and document business, functional, and process requirements.
• Create and maintain:
  • Process flow diagrams
  • Standard Operating Procedures (SOPs)
  • Work instructions
  • Business requirements documents
  • Functional specifications
  • Process maps and workflow documentation
• Ensure documentation is accurate, organized, and maintained throughout project lifecycles.
• Establish documentation standards and templates where appropriate.

• Identify opportunities to improve consistency and efficiency across business functions.
• Recommend process improvements that align with ERP capabilities and organizational goals.
• Assist in developing repeatable, scalable workflows that reduce manual effort and improve data quality.
• Support management efforts by helping users adapt to new business processes.

• Assist project managers and business leaders in planning and executing ERP-related initiatives.
• Track requirements, action items, risks, and process decisions.
• Coordinate meetings and workshops with stakeholders.
• Provide project status updates and documentation as required.
• Help ensure projects remain aligned with business objectives and operational needs.

• Develop user guides, training materials, and process documentation.
• Conduct end-user training sessions and workshops.
• Support departments during system adoption and process transitions.
• Act as a resource for users seeking clarification on new processes and workflows.

• Develop repeatable processes and SOPs for future onboarding.
• Coordinate with facility managers data collection, process mapping and collaboration with the implementation partner.

Qualifications

• Bachelor’s degree in Business, Information Technology, Operations Management, Supply Chain, Engineering, or a related field preferred.
• Minimum of 5 years of experience in a Business Analyst, Process Analyst, ERP Analyst, or similar role.
• Prior participation in at least one major ERP implementation required.
• Experience documenting business processes and developing process maps required.
• Manufacturing industry experience strongly preferred.

• Experience supporting ERP implementations and business process transformation initiatives.
• Strong process mapping and workflow documentation skills.
• Familiarity with ERP systems such as Infor, Epicor, Microsoft Dynamics, Oracle, SAP, BaaN, or similar platforms.
• Experience with Microsoft 365 tools including Excel, Teams, SharePoint, and Visio.
• Understanding of business functions such as:
  • Manufacturing
  • Supply Chain
  • Purchasing
  • Inventory Management
  • Engineering Change Processes
  • Finance and Accounting
• Experience in creating business and functional requirements documentation.

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong facilitation and meeting management skills.
• Detail-oriented with excellent organizational abilities.
• Ability to influence stakeholders and drive consensus.
• Self-motivated with the ability to manage multiple priorities.

Work Environment & Physical Requirements

• Frequent movement throughout office and manufacturing facilities to observe and document business processes.
• Participation in workshops, meetings, and process review sessions with operational teams.
• Occasional travel between company locations and vendor sites.
• Extended periods of sitting, standing, or walking depending on project activities.
• Use of standard office equipment including computers, monitors, printers, and presentation equipment.