IT Executive (customer / ticketing)

This role is ideal for someone who enjoys being close to the systems, solving real-time technical problems, and ensuring the stability of mission-critical infrastructure.

Responsibilities:

• Assist and support service request, issues tracking and documentation 
• Assist in customer communication 
• Maintain all service documentation and records 
• Coordinate internal teams to fulfil customer service requests 
• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency 
• Update and track internal inventory and update documentation

Requirements:

• Diploma or Degree in Engineering, IT, Network Engineerinig, or related field 
• Minimum 2–3 years of experience in technical support and service operations
• Familiarity with ITIL processes (Incident, Problem, Change Management)
• Ability to track multiple service requests and issues, ensure timelines are met 
• Experience in troubleshooting system or network-related incidents 
• Ability to work in a high-pressure, 24/7 operational environment

Interested candidate can click the "Apply" button or kindly email your resume in a detailed Word or PDF format to alvinkoh@rightsearch.com.sg

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 69784640

EA Registration Number: R22104686

EA Personnel: Alvin Koh