It Executive
Summary
IT Executive at a BPO in Chennai who runs the service desk: closing tickets on the online portal, meeting SLAs for incidents and change requests, and escalating deviations. Core work involves troubleshooting Windows/Linux desktops plus basic network and hardware support in a 24/7 environment.
Position Name : IT Executive
The person would be responsible to manage Service
Position Summary
desk and hold responsibility to ensure closure of
allocated ticket on online portal, ensure SLA to meet
for all the incident and change request raised and
escalate the same to concern stakeholders on any
deviation.
Job Responsibility:
• Have knowledge on Service desk management.
Good technical skills on Windows and Linux OS
operating system
•
• Maintain Uptime as per SLA.
• Knowledge on desktop configuration (Software
and Hardware).
• Should be comfortable with 24/7 work
environment.
• Quick troubleshooting.
• Basic Knowledge of Network and Hardware
Requirements:
(a) Experience
• 1 years and more in relevant field.
• IT//BPO Industry
• Knowledge of Systems hardware and software.
• Knowledge of Network & dialer platform.
• Graduation with technical background.
• Person with Network & Hardware course are
preferable.
(b) Qualifications
Location:
Chennai
MAIL YOUR CV - sophia@eosglobe.com or watsapp to 9004735381