IT Executive

About the Role:

We are seeking anexperienced and proactive IT Executive to join our two-person IT team and support the IT Manager in managing and maintaining our IT infrastructure,user support operations, and security environment across a 200-person organization.

This is a hands-on role that will work closely with the IT Manager on day-to-day IT operations, systems administration, network reliability, cloud management, endpointsecurity, and IT projects.

Key Responsibilities:

1. IT Operations & User Support (35%)

• Provide day-to-day IT support to users and ensure prompt resolution of IT-related issues and requests.

• Follow established IT helpdesk procedures, escalation workflows, and standard operating procedures (SOPs).

• Balance daily user support requirements with ongoing IT projects, system upgrades, and maintenance activities.

2. Infrastructure& Systems Administration (35%)

• Support the maintenance of company-wide IT infrastructure, identity management (e.g., Azure AD / Entra ID, Microsoft 365), and cloud/SaaS tools.

• Manage remote endpoint management (MDM) for approximately 300 devices - including laptops, mobile devices, hardware provisioning, and deprovisioning.

• Support reliable data backup routines, business continuity, and disaster recovery readiness. (3-2-1 backup strategy)

3. Cybersecurity& Compliance (20%)

• Implement and maintain corporate cybersecurity standards, including MFA deployment, zero-trust policies, endpoint protection, and patch management.

• Assist with regular security reviews, vulnerability assessments, and user access audits.

• Support the IT Manager in handling technical escalations and responding to cybersecurity incidents or threats.

4. Vendor & Asset Management (10%)

• Coordinate with IT vendors on hardware procurement, software licensing, ISP/SaaS service agreements, and technical support matters.

• Maintain a central IT asset register, including hardware lifecycle tracking, software subscriptions, and maintenance schedules.

Requirements &Qualifications:

• Minimum 3–5 years of hands-on experience in IT infrastructure, system administration, or technical support.

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Engineering, or equivalent.

• Proficiency in Windows/macOS endpoint management (e.g., Microsoft Intune, Jamf). Hands-on experience with cloud environments (Microsoft 365, Azure, AWS, or Google Workspace). Strong understanding of networking concepts, including VPNs, firewalls, DNS, routers, switches, and zero-trust remote access.

• Fluency in English, both spoken and written, is required.

• Self-motivated and able to work independently in a small IT team, with strong troubleshooting and problem-solving capabilities. Good communication skills and the ability to work effectively with both technical and non-technical teams are essential.