IT EXECUTIVE

Salary: $3,000 – $3,500 per month

We are seeking a motivated, customer-oriented IT Executive to join our growing IT team. In this role, you will serve as the first point of contact for technical support across the organization. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and user account issues to ensure seamless day-to-day operations for our employees.

Key Responsibilities

• First-Line Technical Support: Respond to incoming IT support requests via ticketing system, phone, email, or in-person walk-ups in a timely and professional manner.

• Troubleshooting & Resolution: Diagnose and resolve technical hardware issues (desktop PCs, laptops, printers, mobile devices, peripherals) and software/OS issues (Windows, macOS, Microsoft applications, internal applications).

• User Provisioning & Access Management: Set up, configure, and offboard user accounts, email addresses, distribution lists, and permissions in Active Directory, internal applications.

• Hardware Setup & Deployment: Configure, test, and deploy hardware for new hires and existing employees.

• Ticketing & Documentation: Maintain accurate records of all incidents, requests, and resolutions within the IT ticketing system. Maintain internal knowledge base articles and end-user documentation.

• Basic Network Support: Assist with basic network troubleshooting (Wi-Fi access, VPN connections, patch cabling, local connectivity).

• Asset Management: Help track hardware inventory, software licenses, and peripheral equipment.

• Escalation: Escalate complex technical issues to Tier 2 (IT Senior Executive) when appropriate, ensuring clear communication throughout.