IT Executive (IT Support and Helpdesk / North) DP3
Summary
IT Executive in Woodlands providing first/second-level helpdesk support: troubleshooting hardware, software, network and system issues for end users locally and regionally, administering Microsoft 365/Azure AD and SAP accounts, managing IT assets and inventory, and assisting with IT projects, CCTV systems and documentation. Salary $2,800–$3,500/month.
Salary: $2,800 – $3,500 per month
Responsibilities
• Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues.
• Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications.
• Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals.
• Perform software installation, updates, patch management, and system troubleshooting.
• Support users remotely and on-site across local and regional offices.
• Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications.
• Manage password resets, account permissions, and user access requests in accordance with company policies.
• Assist in onboarding and offboarding activities for employees.
• Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure.
• Monitor system performance and review daily logs to ensure system stability and availability.
• Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues.
• Support the deployment and maintenance of new systems, applications, and technology solutions.
• Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications.
• Coordinate with users and vendors to ensure smooth operation of business-critical systems.
• Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory.
• Conduct regular IT inventory assessments and audit reviews.
• Track asset allocation, movement, maintenance schedules, and disposal activities.
• Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment.
• Coordinate support activities and follow up on service requests to ensure timely resolution.
• Assist in implementing and enforcing IT policies, procedures, and security standards.
• Support user access control, system security updates, and compliance initiatives.
• Ensure adherence to company IT governance and cybersecurity requirements.
• Assist in the planning, coordination, implementation, and rollout of IT projects at both local and regional levels.
• Provide technical support during system upgrades, migrations, and new technology deployments.
• Support regional offices remotely for infrastructure, systems, and application-related activities.
• Assist in the maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure.
• Coordinate repairs and maintenance activities with vendors when required.
• Provide administrative support for the IT department and maintain relevant documentation.
• Prepare reports, update technical records, and maintain operational documentation.
• Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager.
Requirements:
• Minimum Diploma in Information Technology, or any other related fields
• Minimum 2 years of relevant working experience in IT support, helpdesk, infrastructure, or system administration.
• Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications and remote support tools.
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills with the ability to interact effectively with users at all levels.
• Ability to work independently, meticulous and organised.
• Able to manage multiple tasks, prioritize workload, and perform effectively under pressure and tight deadlines.
• Team player with a positive attitude and willingness to learn new technologies and systems.
• Willing to support Regional IT activities as and when required.
• Willing to travel between company offices within Singapore and regional offices when required.
How to Apply:
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