IT Executive - Technical

Job Responsibilities

• Experienced in Microsoft 365 administration (Exchange Online, SharePoint Online, Teams and Intune, Active Directory, Hybrid AD, Microsoft Entra ID, GPO and IAM) and keep abreast of the latest Microsoft technologies. Propose solutions and improvements that bring long-term business value.

• Collaborate with the IT Manager to ensure the effective operation of IT Technical Support services.

• Experience with IT ticketing systems and work closely with internal IT teams and external vendors to resolve technical issues within agreed SLA.

• Coordinate and manage IT technical projects, provide progress updates to the IT Manager, and continuously identify opportunities to improve current processes through technology.

• Work closely with other IT teams, such as Application and Cybersecurity teams, to support business applications, endpoint security and new technology initiatives.

• Administer, monitor and support end-user devices, Microsoft 365 services and assigned IT systems to ensure business continuity and operational efficiency.

• Support implementation activities and maintain clear documentation, procedures and best practices for endpoints, hardware, software and Microsoft 365 services.

• Monitor hardware and software lifecycle and propose replacements or upgrades before end-of-life or end-of-support.

• Support IT disaster recovery and business continuity activities for assigned systems and services in accordance with agreed RTO and RPO requirements.

• Maintain accurate IT inventories, including software licenses, hardware assets, vendor maintenance contracts and IT records.

• Perform periodic health checks on endpoint devices, Microsoft 365 services and assigned systems to ensure reliable and efficient operation.

• Provide end-user support, technical troubleshooting and problem resolution for hardware, software, Microsoft 365 and endpoint-related issues.

• Good working knowledge and hands-on experience in:

  • Endpoint Management – Intune, Microsoft Defender/Trend Micro, XDR/EDR, endpoint security, device deployment and Zero Trust concepts.

  • End User Computing (EUC) - Windows desktop and laptop support, printer and mobile device support, device deployment, software installation, software troubleshooting and incident resolution.

  • Network Infrastructure – Firewall, Switches, Wireless AP, TCP/IP, VPN, VoIP.

  • Inventory Management – Hardware, software, licenses and IT asset lifecycle management.

Job Requirements

• Minimum Degree in Computing with major in Computer Technology, Computer Science (or equivalent).

• Certified in Microsoft 365, Intune, Modern Desktop Administrator or related certifications (Added advantage).

• At least 6 years of working experience in IT Technical Support, Endpoint Support or End User Computing (EUC).

• Strong hands-on technical experience with the ability to independently troubleshoot and resolve endpoint, Microsoft 365 and system-related issues.

• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders and interact with users at all levels.

• A good team player and ability to work under pressure and manage multiple tasks.

• Possess project management skills - added advantage.

• Willing to travel.