IT Executive (Tuas)
Monthly Salary: UP to $4,500 (Negotiable)
Working Address: Tuas Basin Link
Working Hours: 5 days work week
Our client is seeking a proactive and hands-on IT Executive to provide end-user support, troubleshoot hardware, software and network issues, administer Microsoft 365, and support Business Central and Odoo users. This role is ideal for someone who enjoys learning new technologies, including AI productivity tools, and thrives in a collaborative small IT team.
Responsibilities & Duties:
End-user IT support and troubleshooting
Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)
IT infrastructure and network support
User account administration and device deployment
Central ERP support
Odoo CRM support
IT asset management and documentation
Cybersecurity and IT governance activities
AI productivity tools such as Microsoft Copilot and ChatGPT
Technology improvement and digitalisation initiatives
Coordinate with vendors for hardware procurement, repairs, and warranty claims.
This role may require after-hours or weekend support during system upgrades or emergencies.
Accountability and responsibility to respond promptly to critical IT problems and work to restore services with minimal business disruption.
User Support & Service Delivery (35%)
Timely resolution of user support requests
User satisfaction and responsiveness
Effective onboarding and offboarding support
Infrastructure & System Support (25%)
Support of network, systems and backup operations
Reduction of recurring technical issues
Successful completion of assigned maintenance activities
ERP & CRM Support (15%)
Support for Business Central and Odoo users
User training and issue resolution
Maintenance of system documentation
IT Asset & Security Management (15%)
Accuracy of IT asset records
Compliance with IT standards and procedures
Participation in cybersecurity initiatives
Manage IT assets, including inventory, software licensing, warranty records, and equipment lifecycle.
Continuous Improvement & AI Adoption (10%)
Contribution to automation and process improvements
Participation in AI-related projects and initiatives
Ongoing professional development and training
Qualifications & Requirements:
Proactive and hands-on individuals
Diploma or Degree in Information Technology, Computer Science or related discipline
Approximately 1–3 years of relevant IT experience
Strong troubleshooting and problem-solving abilities
Experience supporting Microsoft 365 environments
Basic understanding of networking and infrastructure
Interest in AI, automation and emerging technologies
Ability to work independently while functioning effectively within a small team
Exposure to Microsoft Dynamics - Business Central, Odoo CRM, Power Automate, Intune or cybersecurity tools would be advantageous but is not mandatory.
Benefits:
Annual Leave
Medical Leave
Medical Insurance
Nextbeat Singapore Pte.Ltd.
EA License Number: 22C1267
EA Personnel: R22110252