IT Field Technician
Summary
Arcare, a multi-state community healthcare network, seeks a full-time IT Field Technician in Searcy, AR to diagnose, troubleshoot, and repair computer hardware, software, and network equipment, install and configure systems, and provide help desk support, with 20-40% travel during weekday business hours.
Job Title: IT Field Technician
Job Type: Full-time (Monday-Friday, 8:00 AM - 5:00 PM)
Travel: 20-40%
Qualifications:
- High school diploma or equivalent
- Six (6) to twelve (12) months of related experience preferred
- Strong communication skills with the ability to work independently and collaboratively in a team
Job Summary:
Discover a rewarding career at Arcare. We are seeking a skilled, personable, and enthusiastic IT Field Technician to join the Arcare team. In this role, you will be responsible for diagnosing, troubleshooting, and repairing computer hardware, software, communication equipment, and network services. You will proactively install and configure computer systems, hardware, software, personal computers, operating systems, servers, peripherals, and communication equipment. Support from the IT Senior Field Technician may be provided as needed to ensure the smooth operation of our technology services. The right candidate will be eager to learn and adapt to new technologies, helping to enhance the efficiency of our organization. This position is ideal for someone who enjoys working with technology and is passionate about helping others succeed in their roles.
Essential Functions
- Regular attendance at work is required.
- Answer user inquiries regarding computer software or hardware operations to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware and recommend improvements or upgrades.
- Read trade magazines and technical manuals or attend conferences and seminars to maintain knowledge of hardware and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
- Provides help desk direction and support. Supervises and coordinates responses to Arcare comparison analysis.
- Supervises and participates in computer hardware and software upgrades.
- Takes initiative in establishing and achieving standards for equipment and networks including service qualities, availability, and customer service.
- Participate in the continuous improvement of operation system through upgrades, implementation of new standards and procedures, tool development, virus and patch resolution.
- Supervises the documentation of user, hardware, and software inventories and documents procedures utilized to correct problems and publish or the Arcare Intranet help site.
- Set up technology assets for network use.
- Coordinates and establishes new users on the system. Establish and maintain network users, user environment, directories, and security.
- Performs other duties as prescribed and directed by the VP of Technology.
- Participates in organizational performance improvement activities.
About Arcare
Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.
We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.
Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.
Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:
· Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.
· No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)
· Company-paid employee medical, dental, and vision insurance.
· Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.
· Company-paid life insurance and long-term disability coverage.
· 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
· 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.
· Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.
· 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.
· Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee’s position and job duties.
· Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.
Loan Repayment Opportunities
Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.
Application Assistance:
If you need assistance with the application process, please email humanresources@arcare.net.
Equal Opportunity Employer:
Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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