IT Field Technician
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Summary
On-site field technician providing client-facing IT support in Groton, CT: installing, servicing, and repairing computer systems, troubleshooting hardware/software issues, imaging new PCs via SCCM, and managing support tickets. Core stack is Windows 10, MS Office/OS365, and iOS devices.
Responsibilities
- Provides on-site client facing support; including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications
- 1+ years of field support experience
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC?s/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity
- Lift and carry up to 40lbs
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