IT Field Technician
Summary
Field IT technician providing Tier 1 and Tier 1.5 support to employees across multiple car dealership locations — troubleshooting Windows workstations, printers, Active Directory/Microsoft 365 accounts, and network connectivity both on-site and remotely, with travel between dealerships.
Position Summary
The IT Field Technician provides Tier 1 and Tier 1.5 technical support to employees across multiple dealership locations. This position serves as a primary point of contact for day-to-day technology issues while also handling more advanced troubleshooting that goes beyond traditional Tier 1 help desk support.
The ideal candidate is comfortable working independently, troubleshooting issues from initial report through resolution, supporting users both remotely and on-site, and determining when an issue requires escalation to higher-level IT resources.
Essential Responsibilities
- Provide Tier 1 and Tier 1.5 technical support to end users across multiple dealership locations.
- Troubleshoot Windows workstations, laptops, applications, printers, scanners, and other peripheral devices.
- Diagnose hardware, software, network, authentication, and connectivity issues.
- Provide remote and on-site technical support depending on the needs of the dealership.
- Troubleshoot issues beyond basic help desk procedures before escalating to higher-level IT staff or vendors.
- Configure, deploy, replace, and maintain Windows computers and related equipment.
- Support user accounts, passwords, permissions, and access through Active Directory, Microsoft 365, and other vendor applications.
- Troubleshoot wired and wireless network connectivity, including identifying whether problems originate from the endpoint, local network, ISP, or another infrastructure component.
- Support dealership-specific applications and equipment, including CDK and check/document scanning systems.
- Troubleshoot and setup hardware including printers, multifunction devices, scanners, monitors, docking stations, and other dealership hardware.
- Use remote-management tools to diagnose and resolve issues without requiring an on-site visit when possible.
- Assist with employee onboarding, offboarding, workstation moves, and equipment changes.
- Maintain accurate documentation of troubleshooting steps, configurations, equipment, and resolutions.
- Work with vendors and higher-level IT resources when an issue requires escalation while remaining involved through resolution.
- Participate in technology projects, hardware refreshes, software migrations, and other IT initiatives.
- Travel between dealership locations as needed to provide hands-on technical support.