IT Help Desk Intern
Summary
An IT Help Desk intern at Sabert supports end users by handling help desk tickets, desktop troubleshooting, and hardware/software deployments, while also helping with networking, VMware infrastructure projects, and IT asset management. Core stack includes Windows, Microsoft Office, ticketing systems, and basic networking.
Sabert’s Internship Program:
At Sabert, we invest in the next generation of leaders and innovators. Our internships are designed to give you real, hands-on experience where you can apply classroom learning to meaningful business challenges. You’ll work alongside experienced professionals, contribute to impactful projects, and build skills that prepare you for long-term career growth.
Whether you’re exploring your field or deepening your expertise, Sabert offers a supportive, inclusive environment where your ideas matter, and your development is a priority.
Job Responsibilities
- Assist in software and hardware deployment and rollout activities.
- Support incoming help desk requests and resolve user issues.
- Perform hands-on desktop troubleshooting and support.
- Conduct preventive maintenance and assist with troubleshooting hardware and software issues.
- Test system fixes and verify successful resolution.
- Document technical issues, solutions, and support procedures.
- Assist with networking and VMware virtual infrastructure projects.
- Support IT asset management and equipment deployment activities.
- Provide administrative support and assist with special IT projects as assigned.
- Collaborate with team members to improve user support processes.
Knowledge, Skills, and Abilities
- Knowledge of basic computer hardware and troubleshooting techniques.
- Experience with Windows operating systems.
- Understanding of help desk software and ticket management systems.
- Basic understanding of wireless networking concepts.
- Strong planning, organizational, and prioritization skills.
- Ability to manage multiple tasks and competing priorities.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Strong verbal and written communication skills.
- Customer-service oriented mindset with strong interpersonal skills.
Required Experience and Education
- Pursuing a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- Relevant coursework in information technology, networking, computer systems, or technical support.
- Experience performing desktop-level troubleshooting and support preferred.
- Interest in IT infrastructure, networking, and end-user support.