IT Support Intern (OJT) | Onsite
About the role
The IT Support Intern will assist the IT Department with day-to-day technical support, device preparation, IT asset tracking, documentation, and basic troubleshooting. The role will also support the development of simple agentic systems and internal automation tools that can improve routine IT processes. The intern will work under the guidance of the IT team and gain practical experience in IT operations and service support.
Key responsibilities
Assist with first-level troubleshooting for laptops, desktops, peripherals, printers, network connectivity, and approved business applications.
Help receive, record, organize, and update IT support requests and follow up on assigned tasks.
Assist with preparing, configuring, deploying, and recovering computers and other IT equipment for employees.
Support employee onboarding and offboarding activities, including device preparation, equipment release, collection, and checklist updates.
Maintain accurate IT asset records, equipment assignments, inventory details, and device condition information.
Perform basic hardware and software checks, installations, updates, and preventive maintenance under supervision.
Assist in monitoring office technology, internet connectivity, Wi-Fi, meeting room equipment, and other shared IT resources.
Create and update troubleshooting guides, process documents, user instructions, checklists, and knowledge base articles.
Help develop simple agentic systems, workflow automations, prototypes, and internal tools for repetitive IT tasks and process improvements.
Assist with testing new IT tools, system improvements, automation ideas, and internal technology initiatives.
About you
Currently pursuing or recently completed a course in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
Basic knowledge of computer hardware, Windows, software installation, networking, and troubleshooting.
Interest in automation, artificial intelligence, agentic systems, scripting, or simple application development.
Ability to follow technical instructions, document work clearly, and maintain accurate records.
Good communication, organization, problem-solving, and customer service skills.
Willingness to learn, accept guidance, and work collaboratively with the IT team.
Ability to handle company information, user access, and IT equipment responsibly and confidentially.
Preferred: Basic experience with scripting, low-code or no-code platforms, workflow automation, or AI-assisted development.
Preferred: Familiarity with help desk or ticketing systems and IT asset tracking tools.
Preferred: Experience creating simple technical documentation, process diagrams, forms, or internal tools.