IT Help Desk

• Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person or over the phone.

• Train computer users.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Gain feedback from customers about computer usage.

• Run reports to determine malfunctions that continue to occur.

Requirements

• Job Requirements:

• Previous working experience as an IT Help Desk Technician for (1-3) years

• BA in IT, Computer Science, or a similar relevant field

• Very good Knowledge of computer and mobile software systems, including databases, office applications, and operating systems.

• A + Certificate.

• N + Certificate.

• Max age is 30 years .

• V. Good English Language