IT Help Desk Support - 1st Line - 19169
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Summary
First-line IT help desk support role in Havant, Hampshire: the person answers phone, email and chat support requests, logs and prioritises tickets, and resolves issues using knowledge resources while working with the service desk team. Work is on an afternoon shift, on-site.
Technical Support Help Desk - 1st line support. Afternoon shift at Havant, Hampshire, UK. Join a supportive Service Desk team where you'll be the first point of contact, helping customers get back up and running quickly. You'll resolve tickets efficiently, use trusted knowledge resources, and work alongside colleagues to deepen your technical expertise over time. Act as the first point of contact for all IT support requests via phone, email, chat and ticketing systems. Log, categorise, prioriti…