IT Help Desk Technician
Summary
First-line IT support at a Las Vegas credit union: the technician fields user tickets and emails about technical malfunctions, diagnoses and resolves hardware/software issues, helps set up new workstations, and documents recurring problems.
Duties and Responsibilities
Respond to queries regarding technical malfunctions users may experience Diagnose and resolve hardware/software issues
Follow help desk standards provided by the institution Inquire information sources when unprecedented issues arise Follow up with users to ensure issues have been resolved Administer software users interact with on a daily basis
Ask questions that determine severity or cause of the issue Help set up initial workstations for users
Document recurring issues
Keep track of pending tickets and emails that may surface