IT Help Desk Technician

History:

Martin County Hospital District (MCHD) was organized in 1967 and has boundaries coterminous with Martin County, Texas. It is located in the heart of West Texas. Opened in 1949, the hospital was originally located near downtown Stanton. This facility served the community well for many years but was replaced with a state of the art 18 bed facility in 2012. The new facility is located on I20 and has been designated as a Critical Access Hospital.

POSITION PURPOSE

The Help Desk Technician provides first-line technical support to employees and authorized users throughout the organization. This position is responsible for receiving, documenting, troubleshooting, and resolving hardware, software, network, telecommunications, and user-access issues. The Help Desk Technician ensures timely and professional customer service while escalating complex issues to appropriate IT personnel. This position plays an important role in supporting clinical and business operations by helping maintain the availability, security, and reliability of technology systems. One to three years of experience providing technical support, help desk support, desktop support, or related IT experience preferred. Experience supporting Microsoft Windows and Microsoft 365 environments preferred. Experience in a healthcare or other highly regulated environment is preferred but not required.