IT Helpdesk & Administrator (fluent Japanese)

-IT Support / Microsoft 365 / Hybrid Working-

A bank is currently recruiting a Japanese speakingIT Helpdesk & Administrator to join its London team on a temporary assignment.

The role will provide IT helpdesk and administrative support, assisting users with technical issues while supporting day-to-day IT operations. The successful candidate will work closely with IT and HR teams and will receive full induction and on-the-job training.

This opportunity would suit an IT support professional with good communication skills, a methodical approach and the ability to work effectively in a busy corporate environment.

(Ref: AJ47736 - Please include this when making any enquiries.)

Main Responsibilities

• Provide IT helpdesk and user support for day-to-day technical issues
• Troubleshoot and resolve user-related IT issues, escalating where required
• Support Microsoft 365, PC and other IT-related systems and services
• Assist with IT administration and general operational tasks
• Maintain accurate records and documentation relating to IT support activities
• Work closely with IT and other internal teams to ensure effective issue resolution
• Support users and colleagues in accordance with internal procedures and requirements

Ideal Candidate

• Previous experience in IT helpdesk, IT support or a related role
• Good understanding of IT systems and user support
• Strong communication and problem-solving skills
• Good organisational skills and attention to detail
• Ability to work independently while collaborating effectively with colleagues
• Professional and customer-focused approach
• Comfortable working in a busy corporate environment
• Good Microsoft Office / Microsoft 365 skills would be advantageous

Conditions

• Location: London, UK
• Working Style: Hybrid; full-time office attendance required for up to the first 4 weeks, followed by up to 11 office days per calendar month, including at least 2 days per week
• Salary: negociable
• Job Type: temporary assignment for up to 6 months
• Working Hours: weekend work and bank holiday work required, shifts between 7:30–15:30, 8:00–16:00, 9:00–17:00 and 10:00–18:00; overtime may be required and is payable
• Start: ASAP
• Benefits: 20 days’ annual leave plus 8 Bank Holidays for the first 12 weeks; 25 days’ annual leave plus 8 Bank Holidays thereafter
• Visa Support: No

Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.