IT Helpdesk Executive

ABOUT THE ROLE

Join us as an IT Helpdesk Executive in Gurugram. You will handle IT support tickets, employee queries, software installations, system access, and troubleshoot desktop, network and application issues.

KEY RESPONSIBILITIES

1. Handle IT support tickets and employee queries.
2. Perform software installations and manage system access.
3. Troubleshoot desktop, network and application issues.
4. Maintain support documentation.
5. Coordinate with infrastructure teams.

REQUIRED SKILLS AND EXPERIENCE

1. Proven experience in IT helpdesk or technical support.
2. Strong knowledge of desktop OS, business applications and Active Directory.
3. Ability to diagnose and resolve network connectivity problems.
4. Excellent communication and interpersonal skills.
5. Detail-oriented with strong documentation skills.
6. Windows
7. Troubleshooting
8. Technical Support
9. IT Helpdesk

WHAT WE OFFER

We provide a collaborative environment to grow your IT skills while supporting innovative technology projects. Join our ISO certified Gurugram team.